Carl & Salome
Steve Cross Plumbing & Heating are amazing. We had a poorly installed Wet Room, that many other plumbers wouldn’t even look at, but Steve Cross Plumbing & Heating were more than happy to tackle.
As the project progressed, more and more issues were faced, but Matt was incredibly pragmatic, creative and crucially transparent and communicative as to the best means to progress. The finished solution is so much better than before, and we are incredibly grateful.
The team work to incredibly high standards ensuring that each day the location was left clean and tidy. Their workmanship is faultless, and the high standards for customer service that Steve himself shows resonate throughout the team - they are honest, transparent, communicative and very much focussed on helping the customer as best as they can.
We are highly impressed and will only look to Steve and his team for our future needs. Thank you all.
Isabel and David
We are very pleased with our new bathroom. It's like being in a luxury hotel! We are just painting the top part of the walls, and once finished I will send some photos.
Everything was completed to a very high standard. Richard and Harvey were very professional, explained what they were going to be doing each day. They left it clean and tidy at the end of a day, and never made any mess. Richard was very knowledgeable, nothing was too much trouble for them and they really took pride in their work.
Paul who came out to do the plans etc was also very professional and helpful, as we weren't really sure what we wanted to achieve.
Adam the tiler was faultless. Excellent job all round.
My mother & father-in-law were very pleased with their new shower. My mother-in-law, who is 94, was dreading the thought of workmen, noise & upheaval. However, due to the very professional attitude & workmanship of Joe she needn’t have worried, everyday she commented what a polite young man he was, along with his young apprentice. Each afternoon the bathroom was left tidy & hoovered, she was pleased they enjoyed all the cups of tea she made them! Many Thanks.
Mic - Oxford
The guys did a really excellent job – especially considering the temperature they had to work in! They were indeed very polite and did their best to minimise the inconvenience to us of having the work done. Please tell Steve that they were a credit to your business.
Now that Ciaran has completed our cloakroom refurbishment job, my wife and I would like to say how pleased we are with the finished article. In particular we would wish to praise Ciaran for his skill and the quality of his work. He worked assiduously and intelligently, successfully solving problems as he went and we had total faith in him achieving the best possible result for us. Patently a star in your team and as such one to nurtured by your company.
We were also delighted that he appears to have identified what the issue was with the shower unit in the second bathroom and look forward to hearing from Paul as to what the resolution options might be. As & when any resultant work is carried out on that unit, we’d very much prefer Ciaran to do it.
Charles Mould and Aileen Rogers
After two weeks of hard work, 4 Princes Ride now has a smart new boiler, and gleaming new radiators – all fitted within the predicted time. Please pass our thanks to Paul and Jack and the rest of the team for all their hard work. They were very considerate in all they did that we should be inconvenienced to the minimum and we shall miss them with their cheerful approach to everything. They all did a splendid job. There are a couple of thermostatic valves left on our dining room window cill which someone could pick up when they are passing. You could always refer future clients to us to give a good reference.
Mr & Mrs Isles - Kidlington
We had our bathroom installed. The workman were clean, tidy and very professional. We had a hiccup with the work top but that was soon resolved by the office staff. Phil B the engineer was brilliant and nothing was too much trouble. The works finished on time and our bathroom is stunning. We will definitely recommend you to our friends and family. Good job!
Mrs Savage - Kidlington
My very warmest thanks to all the team at Steve Cross Plumbing. Superb workmanship, in particular Phil D for his co-operation and much help along the way. Thank you.
Mrs Pomeroy - Abingdon
We had our bathroom fitted by Steve Cross Plumbing. They arrived when they said they would and all the trades turned up on time to do their tiling, plastering etc. Everyone discussed things with us as they went along. The bathroom was fitted without fuss and intrusion. Steve Cross came to check we were happy with the job. A very friendly and professional company. The girls in the office were very helpful with our choices as was Paul. The kitchen is our next project!
Mrs Newhoffer - Oxford
The bathroom looks fantastic and again I would like to express my thanks for the great workmanship that has made it such a success. I recommend you to other people all the time for being helpful at the planning stage and skilled at transforming rooms with a minimum amount of upheavel. Thank you.
Mr Cox - Woodstock
Steve and team recently supplied and installed a 7kw Ground Source Heat Pump combined with a heat recovery unit for us on a new build farmhouse. They also installed zoned underfloor heating throughout, carried out the plumbing and supplied all the sanitary ware. Steve Cross was recommended to me by a colleague and his input in the early planning stages of the build was invaluable. Once the build got underway Tom Cross had an impressive for detail and had some great suggestions. His workmanship was second to none. Steve, Tom and their colleagues were able to work with other trades throughout and importantly delivered on time and and on budget! I would be more than happy to use them again.
Mr Smith Oxford
I would like to thank the two plumbers and electrician who worked at my house, they were a credit to your company. All were friendly and polite, spent the time to answer any questions I had and tidied up after themselves. We are all quick to criticize and rarely give praise where it is due, so I felt it was important to let you know how pleased we are with the new boiler and the service we received from yourselves.
Mike and Sue Penman - Stanford Mill
As part of a major restoration of a 17th century mill in Oxfordshire, we installed a ground source heat pump and under floor heating with Steve Cross Plumbing in 2012. Just like all the internal plumbing work done to the house, including two bathrooms, the ground source heat pump work was done professionally and fitted very neatly into an ex-boiler room at the back of the house. We were absolutely delighted with the installation because it gives a wonderful constant background heat which you hardly notice. The house is always warm. It also provides us with what seems to be an endless supply of hot water. Since the day the heat pump was commissioned we haven't had to make one alteration to the settings and it has worked flawlessly in the background to our lives. I'm writing this on the day when the snow fell in January 2013 with sub-zero temperatures and you would not know that from inside the house. Steve Cross plumbing were very timely in their response to our requests and great fun to work with, which is all important with major projects, to reduce the stress.
Ground source heat pumps, although appearing to have a high capital outlay, are a great value way of heating a property in the long term, and have great green credentials. With the cost of oil and gas increasing the economics really do work. It is hard to understand why they are not taken up by many more people and why they are not promoted to a greater extent.
Michael Wood - Update
Steve Cross fitted an Air Source Heat pump for us last year. Peolpe talk about payback and all that and my plan has worked 100%. Typical pay back time is say 7 years and I shall have 7 years of FREE energy during that time. Amazing savings.
Now that I have lived in my house for a year i have analyzed the economics of the central heating system that you installed with an Air Source Heat Pump.
I have run the system for 371 days at 24C throughout.
Total energy cost have been calculated at £1450.00 including standing charge and vat.
I have a 4kw Solar PV system that is estimated to produce £749.00 per annum.
I have obtained the RHI grant for my Air Source Heat Pump and will receive £231.00 per quarter = £924.00 pa.
My net cost of space heating and water heating is thus minus £214.00pa
Mr Wood - Aston
We were looking for a company to fully manage a large renovation project on a house including building works, Air Source Heat Pump, electrical installation and heating system. We found Steve Cross via his web site. As we were living overseas we had to have complete faith that the works would be carried out professionally and on time as we were not going to be around during the project. After an initial two hour meeting I was more than confident in their ability to carry out the works. The quotation for the various works was with us within 48 hours as promised. There was a considerable amount of work to be completed in a very short time. This was carried out to an extremely high standard and on time. On completion the house was thoroughly cleaned from top to bottom by Steve's team. The transit was easily made with Steve's guidance in what may have been a very stressful time.
Mr & Mrs Rogers, Kidlington
We had 3 quotes all about the same cost. We liked the approach of the estimator and the fact that the engineers were not sub contractors. Also 5 year guarantee on the boiler.
Mrs Cope, Thame
We chose a local family run firm and were impressed with the estimator and the way our job was handled. Selected your company on ability not on price. All the team did what they were asked to do and more.
Mr Person, Wheatley
You provided a gas fire a few years ago and noted you were specialised installers for bathrooms as well. Your very friendly service at the time was remembered. We had complete confidence in your service and have recommended you.
Mr & Mrs Taylor, Kidlington
Your company installed a combi boiler and we were very satisfied with your excellent service. We had our bathroom fitted with the minimal interruption. I know one shouldn't’t rest on their laurels as you can get complacent but you have a first class team, so from our point of view there wasn’t anything you could have done better.
Mr & Mrs Phillips, Kidlington
You came recommended from a friend in Kidlington. Our bathroom and kitchen are wonderful, thank you Richard. Keep up the good standard.
Mr & Mrs Morris, Oxford
We had seen you vans around and telephoned to make an appointment for our bathroom to be refurbished. We choose wisely. Everything from start to finish was carried out to a high standard. No fuss was made when we changed our mind at the last minute on a few items. Not the cheapest quote but worth the extra.
Mr Turner, Witney
One stop shop, bathroom, heating and fireplace. Everything was carried out by organised staff from the office. Any concerns were sorted out immediately. Fantastic job. Engineers clean tidy and worked together on all projects. Thank you.
Mrs Sommerscales, Kidlington
We choose Steve Cross because they are a long established firm. We really appreciated their punctuality, thoroughness and help with small things we hadn't thought about. We couldn't fault a thing. The girls in the office were very helpful and there at all times. We would certainly recommend them. If we ever get around to having a new kitchen we know where to go.
Mr Bloomfield & Mrs Shepherd
We chose Steve Cross after the favourable comments online and other comments we heard. We are more than happy with the finished result of our two bathrooms. 10/10 for all aspects of fitting, reliability competence and tidiness. There was nothing they could have done better.
Mr & Mrs Rhodes - Witney Oxon
We found you on the "Buy with Confidence" scheme and were pleased with the initial visit for the quote. All our bathrooms were carried out to our satisfaction. Professional service, felt comfortable with your workforce in our house over a number of weeks. Tiler left a bit of a mess but this was soon cleared away. We will be renewing our kitchen in the future.
Mr Hall Oxford
I am most grateful for all the work your team has done to install my shower and develop my bathroom. They worked to a high standard of quality despite the difficulties and changes made necessary during the procedure. Many thanks to all.